Building an Everlasting Business
How and Can you Build an Everlasting Business? Each episode in The Shawcast series Rob Davenport and Alex Gale will chat to a Shawston team mate, shareholder and other business leaders/entrepreneurs to discover how they engage, empower and encourage their employees to build a business that can be passed on through the generations. How do you build a sustainable business model? What are the hurdles along the way? How does the business culture affect the future of a business? And much more. No script, just one-to-one chats and opinions. Shawston. Keeping the art of podcasts simple.
S1 E3: Unrivalled Customer Service
Continuing on from episode 2, Graham Wilkins discusses what unrivalled customer service means to us and how the Shawston team strive to attain it on a daily basis. Regular auditing, dedication, commitment and ownership of individual roles are all key in helping us keep on track.